“What is your refund rate?” is worth nothing as a number we tell you — you cannot check it, and it describes our traffic rather than yours. This returns your outcomes over a window you choose: orders placed, delivered, refunded, and how long delivery actually took.Two things about what the numbers mean:
Held orders you cancelled yourself are not failures. Buying a held item and changing your mind before the hold clears is the feature working. They are reported separately as cancelled_by_you and excluded from refund_rate_pct.
The denominator is settled orders only. An order still in flight has no outcome yet; counting it would make your rate drift down simply because you ordered recently. refund_rate_pct is null until you have at least one settled order.
Delivery timing is median and p90 over completed orders, never a mean — one order that sat in a week-long Steam hold would otherwise swamp a thousand one-minute ones.Authentication required. Send your key as Authorization: Bearer csb_pub_....
Send your key as a Bearer token on every request: Authorization: Bearer csb_pub_.... Generate keys in your CSBoard profile. Calls made with a key are metered only by that key's own limits — there is no per-IP limit on top — and every answer carries X-RateLimit-Limit, X-RateLimit-Remaining, X-RateLimit-Reset and X-RateLimit-Bucket for the bucket the call spent. See Rate limits.
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